Cancellation
2.1. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, safenetfire.sg reserves the absolute right to cancel all past, pending and future orders without any liability.
safenetfire.sg also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability.
We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded.
Further, in case of suspicious transactions, safenetfire.sg reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
2.2. The User may be considered fraudulent if inter alia any of the following scenarios are met:
- Users doesn’t reply to the payment verification mail sent by Safenet Fire
- Users fails to produce adequate documents during the payment details verification
- Misuse of another Users’s phone/email
- Users uses invalid email and phone no.
- Overuse of a voucher code
- Use of a special voucher not tagged to the email ID used.
- Users returns the wrong product
- Users refuses to pay for an order
- Users is involved in the snatch and run for any order
2.3. The User may be considered loss to business if any of the following scenarios are met:
- User with a very high return rate
- Invalid/Incomplete address cases
- Repeated request for monetary compensation for petty issues
Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.
2.4. safenetfire.sg may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by safenetfire.sg:
- Products ordered are not for self-consumption but for commercial resale
- Multiple orders placed for same product at the same address, depending on the product category
- Bulk quantity of the same product ordered
- Invalid address given in order details
- Any malpractice used to place the order
- Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
2.5. If a User raises a complaint for partial item/partial order :
- The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
- An Email will be sent seeking/providing following information:
- Short description of the case (A few questions will be asked to help us understand the scenario).
- The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the Users)
- The refund for prepaid orders will be done after investigation
- The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:
- Users fails to provide adequate information about the case
- Users fails to provide snapshots of the packet and box(if any)
- If an opened delivery was received, pilferage claims must be made the same day
- Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
